taka 999 Privacy Policy

This privacy policy applies to all services and operations of the taka 999 platform. When you visit our website, create an account, or use any of our services, you agree to the terms of this policy. Detailed terms for using our services are listed separately on our Terms and Conditions page.

taka 999 treats user privacy with the highest importance. We believe that data protection is not just a technical matter — it is also part of the trust we share with you. That is why we are being fully transparent about exactly what we do and do not do with your information.

1 What Information Is Collected

1.1 Information Provided Directly

When you register an account or use services on taka 999, the following information may be collected from you:

• Full name and date of birth (for age verification — the minimum age to use the service is 21+)
• Mobile number and email address
• Payment-related information (bKash, Nagad, Rocket, or bank account number)
• ID card or national identity card details (for verification purposes where required)
• Any additional information provided during communications

1.2 Automatically Collected Information

While you use our platform, the following technical information may be recorded automatically:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Cookie and local storage data
• Referrer URL and navigation patterns

1.3 Transaction-Related Information

Transaction records related to deposits, withdrawals, and gaming activity are stored. This includes amount, time, payment method, and transaction status.

2 Purpose of Using Information

taka 999 uses collected information only for the following specific purposes:

2.1 Identity Verification and Security

Information is used to confirm a user's identity at the time of account registration and when needed afterwards, and to maintain account security. This includes preventing unauthorised access and detecting fraud.

2.2 Service Operations

The necessary information is used to manage your account, process transactions, and deliver gaming services without interruption.

2.3 Customer Support

Our 24/7 live chat and email support team uses relevant account information to help resolve your issues. The support team provides service in both Bengali and English.

2.4 Financial Transaction Processing

Payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.

2.5 Ensuring Responsible Gaming

As part of our Responsible Gaming policy, user gaming behaviour is monitored so that any problematic patterns can be identified early and support can be provided where needed.

2.6 Platform Improvement

Analytical data is used to improve the user experience, introduce new services, and identify technical issues on the platform.

3 Information Disclosure and Third Parties

We generally do not share your personal information with third parties. However, disclosure may be necessary in the following limited cases:

3.1 Payment Processors

The necessary payment information is shared with bKash, Nagad, Rocket, or banking partners to complete financial transactions. This information is used only for processing transactions.

3.2 Technology Partners

Technology service providers required to operate the platform (server hosting, cybersecurity, etc.) may access information to a limited extent. They provide services under strict confidentiality agreements.

3.3 Legal Obligations

Disclosing relevant information in response to a valid legal directive, court order, or government investigation may be part of our legal responsibility. In such cases, we disclose only the minimum amount of information legally required.

3.4 Fraud Prevention

Limited information may be exchanged with security partners to detect and prevent account misuse, money laundering, or any form of fraudulent activity.

4 Data Security Methods

taka 999 follows industry-standard technology and practices to protect your information:

• SSL Encryption: All data transmitted on the platform is encrypted using SSL technology, making it unreadable to third parties.
• Database Security: Stored data is kept in encrypted databases and undergoes regular security audits.
• Access Controls: Only authorised personnel can access data, and only to the extent required to carry out their duties.
• Two-Factor Verification (OTP): OTP verification is in place for sensitive operations.
• Regular Security Reviews: Our systems undergo regular security assessments to stay protected against cyber threats.

5 Cookie Policy

taka 999 uses cookies on the platform — small data files related to your browser session. They are used for the following purposes:

5.1 Essential Cookies

These cookies are essential for maintaining your login state, ensuring session security, and keeping transactions consistent. Without them, the platform will not function correctly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, theme, or other settings, improving your experience on future visits.

5.3 Analytical Cookies

Analytical cookies are used to understand how pages on the website are being used and where users are running into difficulties. This information is analysed in aggregate and is not personally identifiable.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform services to stop working correctly.

6 Data Retention Period

taka 999 retains your information only for as long as necessary:

• Information on active accounts is retained for as long as the account remains active.
• Financial transaction records may be kept for a defined period after account closure, as required by law.
• Records of customer service communications and complaints are retained for a limited period to help improve service quality.
• Analytical data is generally kept in anonymised form.

7 User Rights

Every user registered on taka 999 has the following rights regarding their own information:

7.1 Right to Access Information

You may request to view the personal information stored in your account and to receive a copy of it at any time.

7.2 Right to Correct Information

You have the right to request a correction if any information in your account is incorrect or incomplete.

7.3 Right to Request Deletion

In certain circumstances where there is no legal or contractual obligation, you may request that your personal information be deleted.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may request to stop this service at any time. However, important messages related to your account and transactions cannot be stopped.

To exercise these rights or for any questions, contact our support team: [email protected]

8 Protection of Children and Minors

All services on taka 999 are exclusively for individuals aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21. We verify age at the time of registration, and if any account is suspected to belong to a minor, it is suspended immediately.

If, as a parent or legal guardian, you believe a minor has used our platform, please contact us immediately.

9 International Data Transfers

taka 999 serves users in Bangladesh and aims to process data within the country wherever possible. However, some technical services may require data to be processed on international servers. In such cases, we ensure that the relevant partners follow equivalent data protection standards.

10 Policy Changes and Updates

taka 999 reserves the right to amend this privacy policy when necessary. If any significant changes are made, we will notify you via your registered mobile number or email and will clearly state this on the website.

If you continue to use the platform after any changes, it will be understood that you have accepted the new terms. We recommend reviewing this page regularly.

For more details about this privacy policy, visit our FAQ page, where you will find answers to common questions.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy or the use of your personal information, please contact us:

We take every complaint seriously and are committed to resolving it as quickly as possible. Your privacy and data security at taka 999 are our highest priority.